Below is a Return and Refund Policy page drafted specifically for NIS Tools. This policy reflects our product range of high-quality industrial and hand tools as well as related services. It also incorporates the verified contact and mailing details shown on our website

Effective Date: May 1, 2025

Thank you for choosing NIS Tools. We take pride in offering durable, innovative tools and reliable service. In the event you are not completely satisfied with your purchase, our policy is designed to help you with returns, refunds, or exchanges in a fair and timely manner.

Overview

  • Our standard return and refund period lasts 30 days from the date you received your order.
  • To be eligible for a return, the product must be in its original, unused condition with all original accessories and packaging intact.
  • If more than 30 days have elapsed since delivery, we regret that we cannot offer a full refund or exchange.

Eligible & Non-Returnable Items

Eligible items include most tools purchased directly from our online store. To ensure product integrity, the following items cannot be returned:
 – Customized or personalized orders
 – Products that have been used, altered, or damaged by misuse
 – Items that are not in the original packaging with all included accessories
 – Any gift cards or downloadable software products (if applicable)

Before returning a tool, please ensure you retain proof of purchase as a receipt or order confirmation number. Do not return items without first receiving authorization from our Customer Service team.

Refunds Process

  • Once your return is received at our facility and inspected, we will notify you by email regarding the status of your refund.
  • If approved, your refund will be processed and applied to your original method of payment. This may take several business days to appear on your account.
  • In the event of a partial return (for example, the product is not in full original condition or missing parts), only a partial refund may be issued.

Late or Missing Refunds

If you have not yet received your refund:
 a. Check your bank or credit card account again.
 b. Contact your credit card company—the refund posting process may take some time.
 c. If you have done the above and still have not received your refund, please email our support team at support@nistools.com with your order details.

Exchanges

We replace items only if they are found to be defective or damaged upon arrival. Should you wish to exchange a product:
 – Email us beforehand at support@nistools.com with a description of the defect or damage.
 – Once approval is granted, please ship the item (using a trackable service, as we cannot guarantee receipt of untracked shipments) to our returns address provided below.
 – We will then dispatch a replacement of the same item at no extra charge.

Shipping Returns

To return your product, please mail it to the following address:

  NIS Tools Returns Department
  6223, Highway 90 #118
  Milton, FL 32570
  USA

Please note:
 • You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
 • If your return is approved, the cost of return shipping will be deducted from your refund.
 • We recommend using a trackable shipping service or purchasing shipping insurance, especially for higher-value items.

Gifts

If the item was marked as a gift when purchased and was shipped directly to you, you may be eligible for store credit equal to the purchase value. Once the returned item is received and inspected, a gift certificate will be issued to you. If the gift giver purchased the item and had it shipped to themselves, then a refund will be issued to the gift giver.

    Questions & Assistance

    If you have questions regarding our returns or refunds policy or need further assistance, please contact our Customer Service team via email at support@nistools.com or by phone during business hours at the number listed on our Contact page.

    At NIS Tools, our goal is to ensure you are completely satisfied with your purchase. We appreciate your trust in our products and look forward to serving you in the future.

    Please note: This policy is subject to change. For the most current version, please review this page periodically.

    If you need to update the effective date or any other specific contact details, please make the appropriate changes based on the latest information on our website.

    Thank you for your continued support and happy tooling!